Terms and Conditions of Sale

1. Quotation and pricing

1.1 Validity

This quotation is valid for 30 days from the date of issue unless otherwise stated.

1.2 Prices and VAT

Prices exclude VAT unless otherwise stated.

2. Payment

2.1 Deposit and acceptance

A 25% deposit is payable on acceptance of this quotation, or a purchase order from an established account customer may be accepted in lieu of a deposit at NBNE Signs’ discretion. The balance is due on completion of manufacture (or, for installed work, on completion of installation), or in accordance with agreed account terms, and in any event within 14 days of the date of invoice. An “established account customer” is a customer to whom NBNE Signs has, in writing, granted account terms.

2.2 Late payment

Invoices not paid by the due date will bear interest at 8% above the Bank of England base rate, accruing daily, together with fixed sum compensation and reasonable recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. NBNE Signs may suspend further work or delivery while any sum remains overdue.

3. Production and lead times

3.1 Lead times

Lead times assume receipt of approved artwork and either the deposit or a confirmed purchase order. Lead times run from the date both are received.

3.2 Artwork approval and indemnity

The customer is responsible for checking and approving all artwork, proofs, dimensions, spelling and colour prior to production. NBNE Signs is not liable for errors in artwork approved by the customer. The customer warrants that any artwork, logos, text or images it supplies do not infringe any third party’s intellectual property or other rights, and indemnifies NBNE Signs against all claims, losses and costs arising from their use.

3.3 Copyright

NBNE Signs retains copyright in all artwork and designs it produces unless transferred to the customer in writing.

3.4 Portfolio use

NBNE Signs may photograph completed work and use the images for marketing and portfolio purposes unless the customer notifies NBNE Signs otherwise in writing.

3.5 Customer-supplied artwork

“Supply-ready artwork” means vector files (AI, EPS, PDF or SVG) with all type converted to outlines, in the correct colour space where applicable, and at a size suitable for reproduction.

Where the artwork the customer supplies is not supply-ready — for example, low-resolution images, screenshots, photographs of printed material, web-quality logos, or files that need to be redrawn for accurate reproduction — NBNE Signs will quote separately for the design or recreation work required. This work is chargeable at NBNE Signs’ standard design rate (currently £40 per hour, exclusive of VAT) and is itemised in the quotation or as a variation. Production lead times start from approval of the redrawn artwork, not from the date the original files were supplied.

A plain-English guide explaining the difference is available at nbnesigns.co.uk/artwork-guide.

4. Delivery, installation and title

4.1 Installation requirements

Installation access, power and scaffold requirements are to be confirmed prior to manufacture.

4.2 Site conditions

Quotations assume that the site, access, substrate, ground and fixing conditions are as represented or as may reasonably be anticipated. NBNE Signs is not liable for delay or additional cost arising from site conditions, substrate or structure, access, or power or scaffold provision differing from those confirmed, and any resulting additional work will be charged as a variation. Where the customer’s structure or substrate is found to be unsuitable, NBNE Signs will advise the customer but accepts no liability for the adequacy of structures or fixings that fall outside its supply.

4.3 Retention of title

Risk in all goods passes to the customer on delivery or on commencement of installation, whichever is earlier. Title in all goods remains with NBNE Signs until payment of all sums due on the customer’s account (including any other outstanding invoices) has been received in cleared funds. Until title passes, the customer holds the goods as bailee, must store them so that they remain identifiable as NBNE Signs’ property, and NBNE Signs may recover and resell them and may enter the customer’s premises for that purpose.

5. Liability

5.1 Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Subject to that, NBNE Signs’ total liability arising out of or in connection with any contract is limited to the price paid for the goods or services concerned, and NBNE Signs is not liable for any indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

6. Scope and other terms

6.1 Software and SaaS

These terms do not cover the supply of software, hosted platforms or SaaS services, which are governed by separate written terms.

6.2 Professional engineering services

These terms do not cover professional engineering deliverables (including structural assessments, wind-loading calculations and CEng-certified packages), which are supplied under separate consultancy terms.

6.3 Canonical version

This page sets out the full terms and conditions of sale and applies to all contracts. A condensed summary may accompany individual quotations for convenience; in the event of any inconsistency between a summary and this page, this page prevails.